Shipping Policy

Effective Date: 11/23/2024
AquaLuxe Plumbing Fixtures
Website: https://aqualuxe.ca

At AquaLuxe Plumbing Fixtures, we are committed to ensuring a seamless shopping experience, including prompt and reliable shipping services. This policy outlines the terms and conditions related to shipping within Canada, adhering to Canadian consumer laws.

1. Shipping Destinations

We proudly ship our products to customers across Canada. At this time, we do not offer international shipping.

2. Processing Time

Estimated delivery is 5–10 business days after payment confirmation. This estimate includes order processing and shipping. We will contact you if availability or delivery conditions change.

Order Confirmation:

Once your order is placed, you will receive an email confirmation with your order details.

Shipping Notification:

When your order is shipped, you will receive a notification with tracking information.

3. Shipping Methods and Costs

We partner with reliable carriers to deliver your orders safely and on time. Shipping costs vary based on the following factors:

  • Order weight and dimensions.
  • Destination address.
  • Shipping method selected at checkout.

Exact shipping costs will be displayed during the checkout process.

4. Delivery Times

Estimated delivery is 5–10 business days after payment confirmation, including processing and shipping. Business days exclude weekends and statutory holidays.

Remote or rural areas may experience longer delivery times.

5. Free Shipping Eligibility

Free shipping is available on eligible orders of CAD $150 or more after discounts, where offered for your delivery address. Eligibility and any shipping charges are confirmed at checkout. Size, weight and destination restrictions may apply.

6. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Use this number to monitor the delivery progress on the carrier’s website.

7. Lost or Damaged Shipments

Lost Shipments:

If your package is not delivered within the expected timeframe, please contact us at support@aqualuxe.ca or +1 416-858-9694. We will work with the carrier to resolve the issue promptly.

Damaged Shipments:

Inspect your order upon delivery. If items are damaged, notify us within 7 days by providing photos and details of the damage. We will arrange for a replacement or refund.

8. Shipping Restrictions

Certain items may have shipping restrictions due to size, weight, or regional regulations. If an item cannot be shipped to your location, this will be indicated during the checkout process.

9. Contact Information

For questions or concerns about shipping, contact our support team:

We are dedicated to ensuring your AquaLuxe shopping experience is smooth and enjoyable. Thank you for choosing AquaLuxe Plumbing Fixtures!