Frequently Asked Questions

Find answers to common questions about AquaLuxe products, shipping, warranties, and more. We’re here to provide clarity and ensure your shopping experience is seamless and stress-free.

What types of plumbing fixtures do you offer?

We provide a wide range of bathroom and kitchen fixtures, including shower systems, faucets, sinks, toilets, and more. 

Do you ship across Canada?

Yes, we ship to all provinces and territories within Canada. 

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options.

How long does shipping take?

Our Shipping Policy lists order processing as 1–3 business days after payment confirmation, with estimated delivery of 5–10 business days for standard shipping or 2–5 business days for express shipping. Delivery depends on the service selected and your location; remote or rural areas may take longer.

Do you offer a warranty on your products?

Yes, all AquaLuxe products come with a manufacturer’s warranty for quality assurance.

Can I return or exchange a product?

Yes, we have a hassle-free return and exchange policy. Please check our return policy page for details.

Are your fixtures easy to install?

Yes, our products are designed for easy installation, and we provide clear instructions with every purchase.

Do you sell eco-friendly products?

Yes, we offer a selection of water-saving and energy-efficient plumbing fixtures.

How can I contact customer support?

You can reach our customer service team via email, phone, or the contact form on our website.

Do you offer discounts or promotions?

Yes, we periodically offer discounts and special promotions. Sign up for our newsletter to stay updated.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number to monitor its status.

Do you work with contractors or offer bulk pricing?

Yes, we provide special pricing for contractors and bulk orders. Contact us for more details.

What makes AquaLuxe different from other shops?

We focus on quality, style, and customer satisfaction, offering a curated selection of premium plumbing fixtures.

Can I see the products in person?

Currently, we operate online only. However, detailed product images and descriptions are provided to help you make informed choices.